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Computer Village and CVIT are seeking a Shop Technician to join our technology repair and service team in San Dimas.

This position is designed for someone who is already comfortable working with computers and technology and wants to build a professional career in IT. The role focuses on hands-on technical work including device repair, system configuration, troubleshooting, and customer support.

You will begin by working on real customer systems and technical issues, developing practical experience diagnosing problems and delivering reliable solutions. As you demonstrate technical ability, reliability, and initiative, this role can grow into Level 1 IT support and higher technical positions within the company.

We are looking for individuals who are naturally curious about technology, enjoy solving technical problems, and take pride in doing careful, high-quality work.

Responsibilities:

Diagnose and repair desktops, laptops, and other customer devices
Perform hardware upgrades, component replacement, operating system installs, malware cleanup, and troubleshooting
Configure new computers and devices including updates, drivers, software installation, and data migration
Document technical findings, repair steps, and recommendations clearly in the ticketing system
Assist with intake, labeling, tracking, and organization of customer devices
Maintain a clean and organized technical workspace
Assist customers with basic product and service questions when needed
Follow established technical procedures and documentation standards
Take ownership of assigned repairs and ensure work is completed accurately and professionally

Growth Path:

This role serves as a foundation for advancement into IT support roles. Team members who demonstrate strong technical ability, responsibility, and professionalism may advance into positions such as:

L1, L2, L3 IT Technician
Field Technician
Systems and infrastructure roles over time

Qualifications:

Comfortable working with computers, operating systems, and common software tools
Hands-on experience with PC troubleshooting, hardware replacement, upgrades, or similar technical work
Strong logical troubleshooting skills and ability to diagnose technical issues methodically
Attention to detail and ability to document work clearly
Professional communication and customer service skills
Ability to stay organized and manage multiple tasks
Reliable, punctual, and self-directed
Strong interest in developing a long-term career in IT

Preferred Qualifications:

Experience repairing computers or electronics
Familiarity with Windows installation, troubleshooting, and system configuration
Basic networking knowledge (IP addressing, routers, switches, Wi-Fi)
Previous experience in a repair shop, IT helpdesk, or technical support role

What We’re Looking For:

We are looking for people who genuinely enjoy working with technology and solving technical problems, and who approach the work professionally. The ideal candidate is curious, technically inclined, dependable, and motivated to continually improve their skills.

What We Offer:

Clear advancement path into IT support roles
Hands-on experience with a wide variety of systems and devices
Opportunity to learn from experienced technicians
Exposure to both repair work and broader IT service environments
A team culture that values responsibility, problem solving, and technical growth

Apply Today!

If you enjoy working with technology, solving real technical problems, and want to build a long-term career in IT, we would like to hear from you.

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Apply for Entry Level Shop/IT Technician at Computer Concepts